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The Help Line operates from 08:30 to 16:30 (UK time), Monday to Friday (excluding UK public holidays).

You can reach us by:

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Shire provide comprehensive support for all its software products.

Our Help Line provides a first port of call for any questions that you may have regarding Shire software, covering such topics as:

  • Installation of the software
  • How to use the software
  • Diagnosis and resolution of reported problems

The service is freely available to all customers who:

  • Are evaluating Shire software, prior to purchase
  • Have recently purchased the software and have registered for free start-up support
  • Have a current Support Agreement

Even if you do not qualify for full support, we can still help you. However, we reserve the right to restrict or make a charge for this service.

In addition to our Help Line we are able to supply a comprehensive range of support services.

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Other Info

Pirana Minimum Hardware and OS Requirements
Support Services
Software Support Agreement
FrontLine Frequently Asked Questions
Technical Bulletins
Upgrading from FrontLine CMMS