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Support

The Help Line operates from 08:30 to 16:30 (UK time), Monday to Friday (excluding UK public holidays).

You can reach us by:

Home Support

Shire provide comprehensive support for all its software products.

Our Help Line provides a first port of call for any questions that you may have regarding Shire software, covering such topics as:

  • Installation of the software
  • How to use the software
  • Diagnosis and resolution of reported problems

The service is freely available to all customers who:

  • Are evaluating Shire software, prior to purchase
  • Have recently purchased the software and have registered for free start-up support
  • Have a current Support Agreement

Even if you do not qualify for full support, we can still help you. However, we reserve the right to restrict or make a charge for this service.

In addition to our Help Line we are able to supply a comprehensive range of support services.

Get online support withWebex logo  What is Webex?

Other Info

Pirana Minimum Hardware and OS Requirements
Support Services
Software Support Agreement
FrontLine Frequently Asked Questions
Technical Bulletins
Upgrading from FrontLine CMMS